Orders

Welcome to Novaga! We are committed to providing exceptional service and high-quality products to our valued customers. The items available on www.novaga24.com are intended for personal use by our customers. To maintain the integrity of our services, we kindly ask that individuals who intend to resell our merchandise refrain from purchasing through our site.

Order Placement and Confirmation

When you place an order on our website, you will receive an email confirmation acknowledging receipt of your order. This email does not constitute acceptance of your order, but it is a confirmation that we have received it. The contract between you and Novaga is completed when we email you to confirm that the items have been dispatched.

Order Processing

Orders of available items will be processed the following business day after confirmation of their availability and payment. Please note that during high-demand periods, such as seasonal sales or promotions, there may be slight delays in processing.

Pre-Orders

Pre-orders allow you to reserve items that are not yet available for immediate shipping. These items will be shipped as soon as they arrive in our warehouse. In the event of any delays beyond our control, we will promptly inform you and offer a refund if necessary. Please be aware that pre-order purchases are charged at the time the order is placed.

Pricing and Errors

While we strive to ensure all details on our website are accurate, errors may occur. If we discover an error in the pricing of an item in your order, we will notify you as soon as possible and offer the option to reconfirm your order at the correct price or cancel it. If we are unable to contact you, the order will be treated as canceled, and any payments made will be refunded.

Payment Methods

Novaga accepts a variety of payment methods to make your shopping experience as convenient as possible. We currently accept:

• Credit cards: Visa, MasterCard, American Express, Diners, Discover, JCB, and Union Pay
• PayPal

Payment Verification

All payment transactions are subject to verification with your card issuer. Your credit card will be charged once the order is finalized. If your card issuer does not authorize the transaction, we will not be liable for any delay or non-delivery. For your protection, we also conduct standard pre-authorization checks on the payment card.

Refunds

If a refund is necessary, it will be processed to the original payment method used for the order. Please note that it may take some time for your bank to process and post the refund to your account.

Prices and Currency

All prices listed on our website include VAT for customers within the EU. Shipping costs are calculated at checkout and added to the total order amount. Please note that prices and shipping costs are subject to change; however, any changes will not affect orders that have already been confirmed. All transactions are processed in Euro (EUR).

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Thank you for shopping with Novaga. If you have any questions or need further assistance, please do not hesitate to contact our customer service team.